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Quality assurance and Information security.

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TERMS AND CONDITIONS

Applicants may be required to send additional documents as and when required for the application process. In case, the documents are not provided by the user, FACTS Transcripts may cancel the application.
In case, due to technical issues or any other reason, the fees paid by the user is less than the actual fees, FACTS Transcripts may ask the user to pay the additional fees.
FACTS Transcripts reserves all rights to reject any application without giving any reasons whatsoever.
In case of cancellation or rejection of the application for any reason, FACTS Transcripts may deduct GST, service fee & transactional charges and refund the application fees back to the user after deduction. A minimum of Rs500/- will be deducted as convenience fee in case of application cancellation/rejection.
After an application has been submitted to the university, in case there is a delay of more than 3 months from the given ETA, even after providing all the correct/complete documents and all required information, the applicant may choose to withdraw the application and opt for 50% refund of our service fee.
GST paid is non-refundable in case of application cancellation.
In case after an application has been submitted to the university, it is kept on hold due to lack of information or providing incomplete/wrong documents or any other reason, the application will get closed automatically after 3 months. No refunds shall be applicable in such a case.
In case the university/college authorities ask for applicant's contact information due to any reason, we will be bind to disclose the same.
The time estimates given are based on past experience or historical data of delivery times by the educational institutes. The actual time taken may vary a lot from the given estimates.
Once the documents have been dispatched, FACTS Transcripts will not be responsible for any lost, misplaced or damaged courier/post and the policies of the respective courier/postal company will be applicable in any such case.
FACTs Transcripts will not be responsible for any loss or damage of documents/mark-sheets/transcripts due to any accidents/thefts/natural calamity etc.
The prices are inclusive of all the costs like university/college fee, service tax, service charges, packaging, stationary.
The prices are subject to change without notice.