Facts Verify

When planning to apply for an academic credential evaluation, many applicants often face a situation where their institution sends the required documents directly to the evaluating body before the online application is submitted. Understandably, this raises an important question: Will the organization retain and keep track of documents that arrive before my application is in place?

In this blog, we will explore the intricacies of early document submission, what happens to documents sent in advance, how to ensure they are not lost or misplaced, and best practices to follow when preparing for your credential evaluation.

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The Common Scenario: Documents Arrive First, Application Comes Later

It is not uncommon for applicants to request their academic institutions to send official transcripts or degree certificates early in the process. This may happen due to a variety of reasons:

• The institution has strict timelines or long processing times.

• The applicant wants to avoid delays later.

• The university only sends documents by post and the applicant anticipates a long delivery window.

• The applicant is still gathering personal documents or deciding which credential service to use.

Whatever the reason, many credential evaluation services regularly receive academic records from universities before an application is submitted. This leads to a vital question: Are these documents stored or processed?

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What Happens to Documents Received Without an Application?

If your institution sends your documents before you formally apply for the credential assessment, the evaluation body may retain them temporarily. However, here are several important factors to consider:

1. Documents Are Usually Not Processed Without an Application
   The evaluation body typically does not evaluate or even review documents unless there is an active application file to associate them with. The system requires a unique applicant profile or file number to match and track documents.

2. Documents May Be Held Temporarily
   Depending on the organization, early documents may be kept on hold for a limited period—often 30 to 60 days. If no application is received during this time, the documents may be discarded, returned, or archived without action.

3. There Is No Guarantee Without Prior Notice
   If no application is submitted and no communication is made to inform the organization that the documents are arriving in advance, there is no obligation on their part to retain them.

4. Document Retention Policies Vary
   Some organizations may keep early-arriving documents on file for a longer period, but this is not universally guaranteed. Retention timelines and policies vary, so assuming they will automatically hold your records can be risky.

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How to Ensure Your Early Documents Are Not Lost

If your institution must send your documents before your application is submitted, there are ways to ensure they are properly handled and linked to your future application:

1. Contact the Evaluation Body in Advance
   Reach out via email or the contact form provided on their website. Explain your situation and ask whether they will accept early documents. Provide your full name, date of birth, and the list of documents your university will be sending.

2. Include a Cover Letter With the Documents
   Ask your institution to include a note in the mailing that clearly states your full name, date of birth, and a message indicating that you will be submitting an application soon. This helps staff flag and hold your documents correctly.

3. Follow Up After Sending
   Once the documents have been sent by your institution, contact the evaluation body again. Provide tracking information if available and reconfirm that these documents belong to you.

4. Submit Your Application Promptly
   Don’t wait too long after your documents are sent. Ideally, submit your application within a few days to ensure a match between the documents and your profile. Delays can result in your records being unlinked or discarded.

5. Keep Copies and Receipts
   Always request a copy of what your institution sends and maintain the tracking receipt. In case the documents go missing, you’ll have evidence to support re-submission or inquiry.

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Risks of Sending Documents Before Applying

While it might seem proactive to have your documents sent early, there are a few risks to be aware of:

• Mismatch or Misplacement
  Without an active file number, the documents might be stored incorrectly or not matched to your application later.

• Loss Due to Lack of Identification
  If the documents are received without proper identification or if the names do not exactly match what you later use in your application, the evaluation body may be unable to verify ownership.

• Time Limits on Retention
  If your application is delayed beyond the organization’s retention period, your documents may no longer be available by the time you apply.

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Best Practice: Apply First If Possible

The ideal process is to complete and submit your application first. Once your file is open, your university can then send the documents referencing your application number or client ID. This streamlines the process and ensures proper documentation tracking from the beginning.

However, if institutional delays or other circumstances force you to send documents first, it’s important to communicate with the evaluating body and follow their preferred procedures for early submission.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

Embarking on the journey of academic credential evaluation is a significant step for individuals planning to study, immigrate, or work in a new country. One of the most frequently asked questions in this process is: When does my assessment actually begin? Understanding the timeline is crucial because it sets realistic expectations for when you can expect to receive your report and move forward with your educational or professional goals.

This blog provides a comprehensive exploration of how the credential assessment process works, including when it begins, what factors influence the timeline, and what applicants can do to ensure the process starts without delay.

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The Credential Evaluation Timeline: Key Phases

The journey of academic assessment involves multiple phases, each of which must be completed before the evaluation process can officially begin. Below is a breakdown of these stages:

1. Submission of the Online Application
   Your first step is to complete the application form online, providing accurate personal information and selecting the type of report you require. However, the submission of this application does not mean your assessment has started.

2. Payment Confirmation
   Once your application is submitted, you must pay the required fee. Only after the payment is received and confirmed will your application be considered for the next stage.

3. Receipt of All Required Documents
   This is the most critical step in determining when your assessment begins. Evaluation agencies typically require several documents, such as:

   • Transcripts sent directly from your institution

   • Degree certificates

   • Language translations (if applicable)

   • Proof of identification

   Until all required documents are received in the format specified, your application will remain incomplete.

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When Does the Assessment Officially Begin?

The actual assessment process begins only after your application is fully complete, which means:

• Your payment has been processed and confirmed

• All required documents have been received, verified, and accepted

Once both conditions are satisfied, your file is reviewed, and the official processing clock starts ticking. From this point, the evaluation agency will assign your file to an assessor, who will analyze your academic credentials to determine their equivalency in the target education system.

The start of this internal review process marks the official beginning of your assessment.

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Important Considerations That Can Delay the Start

Even after submitting your application and making payment, there are several common issues that may delay the start of your assessment:

1. Incomplete Documentation
   If transcripts are missing, improperly sealed, or not sent directly from your institution, the agency will not proceed until the correct documents are received.

2. Unverified Institutions
   If the agency has trouble verifying the legitimacy of your institution, or if additional research is needed to confirm recognition status, your file may remain on hold.

3. Incorrect or Unreadable Submissions
   Documents that are blurry, incomplete, in the wrong language, or not properly formatted will require resubmission, further delaying the process.

4. Pending Communication With Your School
   In some cases, agencies reach out to your academic institution to verify authenticity. If your institution is slow to respond or requires multiple reminders, your file may not move forward promptly.

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How Can You Ensure a Timely Start?

If you’re eager to have your assessment begin as quickly as possible, here are practical steps to take:

• Submit All Documents Early: Start the process of obtaining transcripts and certificates from your university as soon as you apply.

• Follow the Guidelines Closely: Ensure all documents are submitted exactly as required, including translations, seals, and formats.

• Stay in Touch With Your Institution: Follow up with your college or university to ensure they send the documents promptly.

• Monitor Your Application Status: Regularly check for updates regarding received or pending documents.

• Respond to Communication Quickly: If the assessment body contacts you for clarification or more information, provide it without delay.

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How Will You Know Your Assessment Has Started?

Most credential evaluation services provide an online portal or application dashboard where you can monitor the progress of your file. Once your documents are marked as “received” and your status shows “in process” or “under evaluation,” this indicates that your assessment has officially begun.

Some agencies may also notify you via email once the evaluation team has started working on your file. At this point, your application is in the queue, and the timeline for completion starts from this date.

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Average Processing Times After the Assessment Begins

Once your application enters the evaluation phase, the amount of time it takes to complete the process can vary. Typical factors that influence processing times include:

• Type of report requested (general vs. comprehensive)

• Country or region of your education

• Volume of applications currently being processed

• Complexity of your academic background

On average, evaluations may take anywhere from 6 to 12 weeks from the date of processing start. Some agencies offer expedited services at an additional cost, which can shorten the turnaround time significantly.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

One of the most common and important questions applicants have before beginning the academic credential evaluation process is whether their educational institution is accepted for assessment. The recognition of your institution plays a vital role in determining whether your credentials can be formally evaluated, validated, and translated into a comparable standard in another country.

In this detailed blog, we explore what it means for an institution to be eligible, how evaluation agencies determine recognition, what you can do if your institution is not on their accepted list, and how to move forward with clarity and confidence.

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Why Institutional Recognition Matters in Credential Evaluation

Academic credential evaluation is not simply about reviewing transcripts or certificates. It is a formal and technical process designed to assess the authenticity, level, and comparability of your education against the standards of another country — typically for immigration, employment, higher education, or professional licensing purposes.

For this reason, evaluation agencies only assess qualifications from institutions that are officially recognized. Recognized institutions are those that meet the legal, regulatory, and quality assurance criteria set by the government or relevant academic authorities in the country where the institution is located.

If your institution does not meet these criteria, your application may be declined or returned without assessment.

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How to Know If Your Institution Is Recognized

1. Check Government Approval
   Start by confirming whether your institution is officially approved or accredited by a recognized national or state-level educational authority in your country. Ministries of Education, Higher Education Commissions, or University Grants Commissions are often the governing bodies responsible for such recognition.

2. Look for Institutional Listings
   Many credential evaluation services maintain internal reference databases of institutions they accept. While these databases are not always publicly available, some agencies provide search tools or guidance documents listing commonly evaluated institutions. You may also find listings of universities and colleges that meet their eligibility standards.

3. Research International Recognition
   Institutions with global partnerships, exchange programs, or international accreditations are more likely to be accepted. If your university or college is recognized by international bodies or participates in worldwide academic frameworks, this enhances its credibility.

4. Review Previous Applicants’ Experiences
   Online forums, academic groups, and student communities often share their experiences with credential evaluation. If others from your institution have successfully received assessments, this may be a positive sign.

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Common Characteristics of Recognized Institutions

• Official charter by a national or regional government

• Degree-granting authority that is legally established

• Regular quality audits or evaluations

• Public listing on national education websites or ministry portals

• Awards degrees or diplomas that are accepted for government employment or further study

If your institution fulfills most or all of these criteria, chances are strong that it will be considered eligible for evaluation.

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What Happens If Your Institution Is Not Accepted?

It can be disappointing to learn that your institution is not eligible for assessment, but it’s important to understand the reasons and available options:

• Unaccredited Private Institutes: Many private training centers or institutes that issue certificates but are not part of an accredited university system may be excluded.

• New or Recently Established Institutions: Some newer universities may not yet appear in institutional databases or may lack adequate regulatory documentation.

• Distance or Online Programs: If your program was offered entirely online or via distance learning, the evaluation agency may have specific policies governing how these are handled.

• Unverifiable Institutions: If the evaluating agency cannot confirm the institution’s status due to lack of documentation or inability to reach the academic registrar, they may decline the evaluation.

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Can You Appeal or Provide Additional Information?

In cases where your institution is not initially recognized, you may be able to:

• Submit official documentation confirming its legal status or recognition

• Provide contact details of the university registrar or academic verification office

• Share government-issued proof of institutional accreditation

• Ask the evaluation agency to reconsider, especially if other agencies have evaluated similar credentials

However, even with additional information, recognition decisions are ultimately based on internal guidelines and institutional policies. The final verdict lies with the evaluators.

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Alternatives and Next Steps

If your institution is not accepted, consider the following alternatives:

1. Apply Through a Different Credential Evaluation Body
   Some agencies have slightly different evaluation standards. It may be worthwhile to research and contact other agencies that could potentially accept your institution.

2. Explore Further Education
   If you’re unable to use your current credentials, you might consider enrolling in a bridge program, diploma, or accredited degree in the destination country to qualify for future opportunities.

3. Consult with Experts
   Academic consultants or credential specialists can help you determine if your qualifications are eligible and guide you on how to enhance your documentation.

4. Contact the Institution Directly
   Some universities can issue updated documentation or verification statements that support your application. They may also inform you if they are undergoing recognition or accreditation review.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

If you’re preparing to submit your academic credentials for evaluation using an online credential assessment portal, one of the most important steps you’ll encounter early in the process is making the required payment. Whether you’re applying for immigration purposes, pursuing further studies, seeking professional licensure, or aiming to enhance your employment prospects, the payment step is essential for your application to be reviewed and processed.

In this comprehensive guide, we’ll walk you through every detail you need to know about how to pay for your credential assessment when using an online application platform. From preparing your account and choosing your services to completing the payment and ensuring it’s successfully acknowledged, this blog is designed to remove confusion and streamline your application journey.

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Why Payment Is a Crucial Step in Credential Evaluation

Credential evaluation agencies receive thousands of applications each year from individuals across the globe. To manage these submissions and offer timely, accurate assessments, these organizations rely on structured processes — and payment is a central part of that structure.

Making your payment confirms your commitment to the evaluation and allows the agency to begin processing your file. Without full payment, your application cannot move forward, even if you’ve submitted all required academic documents.

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Step-by-Step Guide to Making a Payment on the Online Portal

If you plan to use an online portal for your application, the payment process is usually integrated into the digital workflow. Here is a detailed step-by-step guide to help you understand how to complete this process:

Step 1: Create Your Account

Start by registering for an account on the credential assessment platform. This involves filling out your personal details, selecting a username and password, and verifying your email address.

Step 2: Start a New Application

Once your account is set up, you’ll be able to create a new application. This step involves selecting the type of assessment you require, such as:

• General educational credential assessment

• Immigration-specific evaluation

• Professional licensing assessment

• Postsecondary admission reports

Each type may vary slightly in cost and documentation requirements, so read all instructions carefully.

Step 3: Select Additional Services (If Needed)

Before proceeding to payment, you may be given the option to select additional services. These may include:

• Extra copies of your report

• Courier delivery to another country

• Fast-track or priority processing

• Digital delivery to other institutions or agencies

Be sure to review these optional add-ons before confirming your payment, as some services may only be added during the initial application.

Step 4: Review the Summary Page

The portal will typically present a detailed summary of your selections, including:

• Type of report requested

• Chosen services

• Applicable taxes and fees

• Total cost

Double-check this information before moving to the payment section to ensure accuracy.

Step 5: Proceed to Payment

Once you confirm your application summary, the system will redirect you to the secure payment page. You’ll usually have several options for payment, such as:

• Credit Card (Visa, MasterCard, American Express)

• Debit Card with international payment capability

• Online banking (for applicants in select countries)

• Prepaid card or gift card with sufficient balance

Ensure your card or account has international transaction capabilities enabled if you’re paying from outside the country.

Step 6: Enter Your Payment Information

Provide your payment details in the secure fields. Most systems use advanced encryption and fraud protection tools to safeguard your financial data.

If your payment is successful, you’ll be redirected to a confirmation page and receive an acknowledgment via email. Be sure to save or print your payment receipt for your records — it may be required for future reference.

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What Happens After You Pay?

Once your payment is successfully completed, your application status will update accordingly within your online portal dashboard. The processing team will then begin the next steps, which include:

• Matching your payment and application with your documents

• Reviewing the documents you upload or mail

• Verifying credentials and issuing an evaluation report

If any issues arise — such as payment not being received, insufficient documentation, or conflicting information — you will be contacted via email or through the message center in the portal.

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Common Questions and Clarifications

Can I save my application and pay later?
Yes, most portals allow you to start your application and save your progress. However, your file will not be reviewed until full payment is made. If you wait too long, some details may expire or become outdated, so it’s advisable to complete the payment promptly.

Is the fee refundable?
Typically, once payment is made, it becomes non-refundable. This is because assessment agencies begin administrative processing as soon as payment is confirmed. Always be certain of your assessment type and requirements before finalizing payment.

What if my card is declined?
Try the transaction again using a different payment method or contact your bank to ensure your card supports international payments. Some systems may also allow you to complete payment using a prepaid card or PayPal account (if available).

Will I receive a receipt?
Yes, once your payment is processed, an electronic receipt will be sent to your registered email address and will also be available in your online account. Save this for your records — especially if you’re applying for reimbursement or need to show proof of payment to another agency.

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Tips for a Hassle-Free Payment Process

• Use a reliable internet connection to avoid payment failures or session timeouts.

• Ensure your payment card is active and has sufficient balance.

• Double-check your billing address and contact details before submitting.

• Avoid duplicate transactions — if a transaction appears stuck, wait a few minutes before retrying or check your bank for confirmation.

• Contact support if you experience issues; most portals have a helpdesk or chat feature to assist with payment concerns.

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Final Thoughts

Making a payment through an online credential evaluation portal is a secure, streamlined, and efficient process. Once you understand how it works, you’ll feel more confident navigating the steps and submitting your application. Completing the payment successfully not only initiates your assessment process but also shows that you’re committed and prepared for the credential evaluation journey ahead.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

Many individuals seeking to have their academic credentials evaluated wonder whether they can pay online, even if they plan to send their physical documents and application by post. This is a common scenario, especially for applicants outside the country of the assessment organization, or those who find it more convenient to mail their documents rather than using online uploads or courier integrations. The good news is that most credential assessment processes are built with flexibility in mind, and online payment options are commonly available even for mail-in submissions.

In this in-depth guide, we’ll walk you through everything you need to know about paying online when sending an application and documents by mail — including how to ensure your application is processed smoothly, what to include in your envelope, how to confirm payment, and tips for avoiding delays.

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Why Mail-In Applications Are Still Popular

Despite the growing use of digital uploads and e-submissions, many applicants prefer to send their documents by post for several reasons:

• Original or sealed copies are required and must be sent in hard copy.

• Institutional transcripts may only be issued in paper format.

• Applicants may lack access to digital scanning tools or fast internet.

• Some prefer the reliability and assurance of hard copy mailing.

• Certain countries or regions may still rely heavily on postal documentation processes.

Whether you’re mailing your application from overseas or within the same country, you’ll want to ensure your payment is accepted and processed efficiently — especially if you’re paying online rather than enclosing a cheque or money order.

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Can You Pay Online for a Mailed Application?

Yes, in most cases, you can pay online even if you plan to submit your application and supporting documents via postal mail or courier. The payment process is generally independent of the method you choose to send your documents. This makes it easier and more convenient for international applicants to complete transactions instantly, securely, and without the hassle of physical payments.

Most credential assessment organizations have a structured online portal or account system that allows you to complete the following:

• Fill out your application information.

• Choose your assessment type and add services (such as courier, additional copies, or translation reviews).

• Select your preferred method of document delivery (mail or digital).

• Make your payment through debit/credit cards or other online banking options.

Once the payment is made, you can simply print the confirmation page or receipt and include it in your physical mail package as proof of payment.

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How to Pay Online and Mail Your Documents: Step-by-Step

If you plan to send your documents and application by mail but prefer to pay online, here is a general outline to follow:

Step 1: Start the Application Online

Visit the official application portal and create an account if necessary. Even though you’re sending documents by mail, the online form is typically required for generating a reference or file number.

Step 2: Select Your Assessment Type and Services

Choose the kind of credential evaluation you need — whether it’s for immigration, higher education, employment, or licensing. You may also be given the option to include add-ons like extra copies or expedited service.

Step 3: Proceed to Payment

Use the secure payment gateway to make your payment using available options, such as credit card, debit card, or online banking. Keep a digital or printed copy of the receipt for your records.

Step 4: Print Confirmation and Include in Mailing Envelope

Most platforms will provide a confirmation page or summary after payment. Print this out and insert it into your mailing package, so the assessors can match your mailed documents with your online submission and confirm payment.

Step 5: Prepare Your Documents Carefully

Follow the document guidelines carefully. Many credential assessment services require:

• Official transcripts in sealed envelopes sent by your institution.

• Copies of your degrees or diplomas.

• Translations if your documents are not in English or French.

• Identification documents such as a passport or national ID.

Make sure everything is included and packaged securely to avoid rejection or delay.

Step 6: Mail the Documents

Use a reliable postal or courier service to send your package to the address provided on the website. Ensure tracking and insurance, especially for international deliveries.

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Key Tips for a Smooth Process

• Do Not Send Cash: Never send physical cash in the mail. Online payment is faster, safer, and more traceable.

• Include Your Reference Number: Always write your application or reference number on the documents or the envelope. This helps match your documents with the payment and online form.

• Check Accepted Payment Methods in Advance: Before initiating the payment, make sure your credit card or bank is authorized for international transactions if you’re applying from abroad.

• Allow Processing Time: Remember that your application will only begin processing once all documents and payment have been received and confirmed.

• Use Trackable Mailing Options: For your own peace of mind, choose a service that allows you to track your envelope and get delivery confirmation.

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Common Questions

What happens if I pay online but my documents get delayed in the mail?
Your payment will typically remain valid for a certain period (as per the assessment provider’s policy). However, processing will not begin until your documents are received. It’s advisable to send your package soon after making payment.

Can I include a note mentioning I paid online?
Yes, in fact, it’s highly recommended to include your payment confirmation printout or a brief note stating that you paid online, along with your name, file number, and email ID.

What if I need to add additional services after mailing the documents?
Many platforms allow you to log in and make changes or request extra services (e.g., additional copies, courier upgrades). You may be able to pay online for those services later without affecting your original application.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

One of the most common questions among individuals planning to pursue an educational credential assessment is whether they can find out the equivalency of their degree or diploma before actually submitting an official application. Whether you’re preparing for immigration, professional licensing, higher education, or employment abroad, understanding how your credentials will be evaluated is a crucial concern. After all, this knowledge can help set realistic expectations, guide career decisions, and even influence immigration pathways.

In this extensive blog, we’ll explore everything you need to know about understanding your credential’s potential comparability in advance — from the types of tools and resources available to the limitations of pre-application insight. We’ll also provide guidance on how to make informed choices even without an official report.

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Why Advance Knowledge of Credential Equivalency Matters

Before diving into the details, let’s understand why applicants are eager to know their credential’s recognition ahead of time:

• Clarity and Planning: It helps with selecting suitable institutions, jobs, or immigration streams.

• Confidence: Reduces anxiety by setting expectations in advance.

• Budgeting: Prevents spending money on an assessment that may not meet your goals.

• Eligibility Assessment: Determines whether your current qualifications meet the minimum requirements for a particular purpose, such as licensing boards or universities.

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Is It Possible to Know in Advance?

The short answer is not with absolute certainty, but there are several ways to get a general idea about how your educational qualification might be evaluated. Official comparability is only determined once your application has been reviewed by qualified assessors. However, you can still make informed assumptions based on publicly available resources and past evaluation trends.

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Common Tools to Help You Estimate Credential Comparability

Though an official credential assessment is the only definitive evaluation, several options can offer useful insights before you apply:

1. Sample Reports and Historical Data

Some credential evaluation organizations publish sample assessments that showcase how certain types of degrees from various countries have been evaluated in the past. These reports can serve as a general guideline.

For example:

• A three-year bachelor’s degree in commerce from India may often be considered equivalent to a diploma or partial undergraduate study.

• A four-year engineering degree from an accredited Indian university is typically recognized as equivalent to a Canadian or U.S. bachelor’s degree.

However, equivalencies may vary based on institution recognition, academic performance, course content, and country-specific policies.

2. Equivalency Databases and Credential Recognition Tools

Some public bodies and government agencies offer credential comparison tools that allow users to search for their country, qualification type, and expected equivalency in the new educational system. These tools are not always current and may be limited in scope, but they can give you a rough idea of how your qualification may be treated.

3. Professional Licensing Bodies and Academic Institutions

Many regulatory bodies and universities publish eligibility requirements that specify the type of degrees they accept. These criteria can help you evaluate whether your current qualification aligns with their standards. If they require a “bachelor’s degree equivalent to a four-year program,” and your degree is a three-year program, you may anticipate potential issues.

4. Alumni and Peer Experiences

Online forums, alumni networks, and social media groups often include discussions from individuals who’ve already gone through the credential assessment process. While anecdotal, these shared experiences can provide valuable insights into how certain credentials have been evaluated.

Do note, however, that outcomes can vary even among people with similar backgrounds, depending on the exact course structure, grading system, and issuing institution.

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Key Factors That Influence Credential Evaluation

Even if you think your qualification matches a certain level based on available information, assessors consider many variables:

• Recognition of the awarding institution

• Program duration

• Admission requirements for the program

• Academic standing and grades

• Mode of study (distance learning vs. in-person)

• Curriculum content

This means two degrees that appear identical on paper might receive different evaluations depending on these finer details.

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Limitations of Pre-Application Comparability Assumptions

While exploring options before applying is smart and strategic, it’s important to acknowledge the limitations:

• No Guarantee: None of the estimation methods can provide a guaranteed outcome. Only an official assessment can offer that.

• Updated Policies: Credential evaluation agencies regularly update their methodologies. A report issued for someone else a few years ago might not match what you receive today.

• Institutional Discrepancies: Even within one country, some institutions are fully accredited while others may not meet international standards.

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How to Proceed If You’re Unsure

If you’re uncertain about how your credentials might be evaluated, you have several thoughtful next steps:

1. Contact the Assessment Agency

While they typically don’t offer pre-assessment verdicts, they might answer general questions about the kinds of credentials they commonly evaluate and whether certain institutions are recognized.

2. Submit an Inquiry with Supporting Documents

Some services offer informal eligibility reviews or consultations for a small fee or through pre-screening services. While not a full evaluation, this can provide direction on whether it’s worth proceeding.

3. Consult with a Credential Consultant

Some professional consultants specialize in helping individuals understand foreign degree recognition. They can provide context, probability, and recommendations based on years of experience.

4. Start the Application with Minimal Services

In cases where you feel uncertain but still want to move forward, you can often begin with a basic or general report and then upgrade later if you need a more detailed or customized evaluation.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

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When navigating the educational credential assessment process, questions and concerns are bound to arise. Whether it’s about required documents, report types, application timelines, or issues with results, many applicants naturally wonder: Can I speak to someone on the phone? The desire to have a real-time, human conversation is completely understandable, especially when the stakes involve immigration, higher education, or professional licensure.

In this comprehensive guide, we’ll explore whether phone support is available, alternative ways to get personalized assistance, how to prepare for a conversation with a representative, and what to do when live phone support is limited or unavailable.

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Why Applicants Want Phone Support

There are many reasons why someone might prefer speaking directly with a support representative:

• Urgency: Immediate clarification or resolution is needed due to tight deadlines.

• Complex Issues: The concern involves multiple questions, report errors, or policy misunderstandings that are hard to explain via email or online forms.

• Emotional Reassurance: Human interaction can provide comfort, especially for applicants dealing with immigration or career transitions.

• Clarification: Certain processes or instructions may seem unclear or contradictory, and speaking to someone can help simplify them.

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Does Phone Support Exist?

Whether or not phone support is available depends on the policies and resources of the specific credential assessment agency. Some organizations operate large customer service departments with dedicated phone lines, while others rely primarily on digital communication. In general, here are the possible scenarios:

1. Dedicated Phone Support Is Available

Some agencies offer phone support during specific business hours. These lines may be staffed by trained representatives who can answer general questions about your application, processing status, or required documents.

2. Limited Phone Access for Specific Cases

In certain instances, agencies may allow phone access only for specific purposes, such as:

• Urgent technical issues

• Problems with payments

• Scheduled callbacks for escalated inquiries

• Identity verification

3. No Phone Support – Digital Only

Some credential assessment services do not provide real-time phone assistance. Instead, they manage all communication through:

• Email

• Secure online portals

• Ticketing systems

• Frequently Asked Questions (FAQ) databases

• Chatbots or live chat during business hours

This system is usually adopted to streamline service, ensure proper documentation, and maintain consistency in responses.

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If Phone Support Is Offered: How to Use It Effectively

If phone support is indeed available, here’s how to make the most of your conversation:

Step 1: Prepare Your Information in Advance

Before calling, have the following ready:

• Full name used in the application

• Application or reference number

• Date of submission

• Summary of your concern or question

Being organized helps speed up the call and ensures you receive accurate help.

Step 2: Call During Working Hours

Support centers usually operate during standard business hours based on their local time zone. Try to avoid peak hours like mid-mornings or right before closing time to reduce wait times.

Step 3: Be Clear and Concise

Explain your situation clearly and politely. Start with the core of your issue and provide context if needed. This helps the representative understand your concern quickly and offer a relevant response.

Step 4: Take Notes

Write down the representative’s name, any reference or ticket number they give you, and the key points discussed, including estimated timelines or next steps.

Step 5: Follow Up in Writing

Even if your concern is addressed over the phone, it’s good practice to confirm or summarize the call via email or through the agency’s portal. This provides a written record of the discussion.

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If Phone Support Is Not Offered: Effective Alternatives

Not all assessment services offer live phone assistance, but this doesn’t mean you’re without support. Here’s how to get help when phone communication isn’t an option:

1. Use the Online Help Desk or Contact Form

Submit your query through the official website’s support portal or contact form. These systems often allow you to track your query and receive timely responses.

2. Send a Detailed Email

Direct emails to the support team can often be more efficient than phone calls, especially when documents or screenshots need to be shared. Be sure to include your reference number, describe the issue clearly, and attach any relevant files.

3. Explore the Knowledge Base or FAQs

Many agencies maintain comprehensive FAQ sections that cover common questions about:

• Document requirements

• Processing timelines

• Report types

• Fees and payments

• Delivery options

Reading these may answer your question without needing further contact.

4. Use Live Chat (If Available)

Some websites feature live chat tools during business hours. These offer the benefit of instant text-based communication with a support representative.

5. Connect Through Social Media

A few agencies respond to queries through official social media platforms such as Twitter, LinkedIn, or Facebook. Always use official pages and be mindful not to share sensitive information publicly.

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Tips for Communicating Without a Phone Call

If you’re restricted to digital communication, here are tips to ensure you get the help you need:

• Be Specific: General messages like “I need help” are less effective than detailed questions.

• Stick to One Topic Per Message: This avoids confusion and allows quicker resolution.

• Check for Automated Replies: Many systems auto-acknowledge your message. Don’t resend your query unless the timeframe for a response has passed.

• Keep Records: Save copies of all email correspondence or chat transcripts for future reference.

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When to Escalate Your Concern

If you’ve tried all available contact methods and your issue remains unresolved, consider escalating the matter by:

• Requesting that your case be reviewed by a senior staff member

• Resubmitting your query with clearer subject lines or more documentation

• Contacting professional associations, educational institutions, or legal advisors for support if your assessment affects critical immigration or licensing decisions

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

 

Receiving your educational credential assessment report can be a moment of both relief and anxiety. While many individuals find that their academic history has been accurately recognized and validated, others may be surprised or disappointed by the conclusions drawn in the final report. Discrepancies might arise regarding the level of education recognized, missing credentials, or the manner in which a degree or diploma was assessed. If you believe the report does not fairly or accurately represent your educational qualifications, it’s entirely reasonable to question the outcome.

This comprehensive guide will walk you through what to do if you disagree with the conclusion of your assessment, what options are available to challenge or appeal a decision, and how to navigate the process calmly and effectively.

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Common Reasons for Disagreement with an Assessment Report

Understanding why you might disagree with your assessment is the first step toward a resolution. Some of the most common concerns include:

1. Incorrect Academic Equivalency
   Your degree may have been equated to a lower academic level than expected—for example, being considered a diploma instead of a bachelor’s degree.

2. Credential Not Recognized
   One of your degrees or diplomas might have been deemed invalid, unaccredited, or outside the scope of assessment.

3. Incomplete Course Recognition
   Some coursework or academic credits may appear missing or underrepresented in the report.

4. Institutional Misinterpretation
   The evaluating agency may not have correctly interpreted your institution’s status, affiliation, or mode of study (e.g., distance learning, dual degree).

5. Language or Translation Errors
   If your documents were not translated accurately, this could have led to flawed conclusions.

6. Processing Mistake or Omission
   There may have been an administrative oversight, such as a missed credential or data entry error.

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First Steps: Review the Report Carefully

Before initiating any formal challenge, take the time to thoroughly review your report. Pay close attention to:

• The title and level of each credential evaluated

• The description of the awarding institution

• Remarks or disclaimers included in the report

• The methodology or rationale outlined (if available)

Also, compare this report with the official grading and academic system of your home country. Some differences are rooted in standard evaluation frameworks rather than individual bias or error.

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Collect and Organize Your Supporting Evidence

To support a dispute or request for review, you’ll need to provide substantial and verifiable evidence. This may include:

• Academic transcripts with detailed course listings

• Degree certificates with institutional seals and signatures

• Official syllabi or curriculum documents

• Government-issued proof of institutional accreditation

• Educational policy documents from your country’s Ministry of Education

• Translations (if needed) by certified professionals

The more precise and authoritative your documentation, the better your chances of having your case reconsidered.

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Understand the Official Review or Appeal Policy

Every credential assessment authority has its own protocol for handling disagreements. Typically, there are two main avenues:

1. Request for Clarification or Explanation

You may begin by reaching out informally to request clarification. This option is ideal if you simply want to understand how a decision was made rather than formally dispute it.

2. Formal Appeal or Reassessment Request

If you remain unsatisfied after receiving clarification, most agencies provide a process to formally appeal or request a reassessment. Some important points about this process:

• Appeals often need to be filed within a specific timeframe (e.g., 30 or 60 days after report issuance).

• There may be an additional fee for review or reevaluation.

• You will be required to submit a written statement explaining your disagreement and include relevant supporting documents.

• The appeal may be reviewed by a separate team or independent academic evaluators to ensure objectivity.

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Steps to Submit an Appeal or Reassessment Request

Step 1: Prepare a Written Statement

Clearly outline:

• Why you believe the conclusion is inaccurate

• What you expected based on your credentials

• Which specific credentials or courses were underrepresented or omitted

• Any evidence that supports your case

Keep the tone respectful and professional. Avoid emotional language and focus on facts.

Step 2: Organize Your Documents

Gather all the documents mentioned earlier. Ensure they are clear, complete, and where required, officially translated.

Step 3: Submit Your Appeal Through the Official Channel

Upload your documents and appeal letter through the agency’s designated online portal or email it to their academic review department, as per the stated procedure.

Step 4: Monitor the Review Process

Processing times vary depending on the complexity of the case and the organization’s review policies. You may receive an acknowledgment of receipt and periodic updates.

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Possible Outcomes of a Review or Appeal

Once your case is reviewed, you can expect one of the following outcomes:

• No Change: The original assessment stands, and reasons are provided.

• Amended Report: Your report is revised based on the new evidence and reissued.

• Partial Change: Some credentials or classifications are adjusted, while others remain unchanged.

• Refund (Rare): In extremely rare cases, a refund may be offered if a clear administrative error is acknowledged early in the process.

Regardless of the outcome, most agencies will document their findings in a written response.

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What If Your Appeal Is Denied?

If your appeal is denied and you still believe the evaluation is not accurate, you may consider the following:

• Obtain a Second Evaluation from Another Agency
  Some jurisdictions accept reports from multiple recognized credential evaluation services. You may choose to seek an independent opinion.

• Use Country-Specific Services
  Some countries have their own government-run equivalency assessment tools that might provide different results from third-party evaluators.

• Reach Out to Your Target Institution
  In academic admissions, universities sometimes have their own internal evaluation policies and might accept your original credentials directly or interpret them differently.

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Preventing Issues in Future Assessments

To avoid similar challenges in the future, consider the following tips:

• Research the Best-Suited Report Type: Know whether you need a general, course-by-course, or professional equivalency report.

• Submit Complete and Clear Documents: Missing or incomplete submissions are the top cause of unfavorable assessments.

• Include Supplementary Information: Whenever possible, provide syllabi, grading policies, or institutional profiles that may help contextualize your credentials.

• Communicate Before Submitting: If you’re unsure about how your credentials will be assessed, contact the agency before submitting your application.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

Once your educational credential assessment report has been completed, it becomes an essential document for many significant milestones—be it immigration, higher education, professional licensure, or employment abroad. While most assessment agencies provide a set number of copies with the initial report, you may later find that you need additional copies for various institutions or authorities. Whether you’re applying to multiple universities, submitting documentation for different visa streams, or simply want to keep a personal backup, obtaining extra copies of your assessment report is both possible and often straightforward.

This comprehensive guide will walk you through why you might need additional copies, how to request them, associated costs and delivery options, and how to ensure the process goes smoothly from start to finish.

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Why You Might Need Extra Copies of Your Assessment Report

There are many scenarios in which requesting additional copies becomes necessary. Here are the most common ones:

1. Applying to Multiple Educational Institutions: Universities and colleges usually require official copies of your credential assessment, either in print or electronic format.

2. Immigration Purposes: If you’re applying under different immigration programs or submitting documents to separate provincial or federal entities, each may require their own copy.

3. Employment and Licensing: Regulatory bodies or employers may need an official report for credential verification.

4. Lost or Damaged Original: If your original copy is lost, damaged, or misplaced, ordering a replacement is crucial.

5. Long-Term Use: Keeping multiple copies in different secure locations (physical or digital) helps ensure you’re always ready when an opportunity arises.

6. Updating Your Application: You may need to send an existing report to a new recipient, without changing the content.

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Types of Additional Copies You Can Request

The type of additional copy you request depends on the recipient’s requirements and your convenience:

• Printed (Hard Copy) Reports: Sealed and often mailed directly to institutions or to your personal address for onward submission.

• Electronic Reports (e-copy): Sent securely to a recipient’s designated email or electronic data interchange (EDI) portal. This is especially useful for educational institutions or immigration portals that accept digital submissions.

• Certified Copies for Legal Use: In some cases, such as for professional licensing or notarized documentation, you may request officially stamped and signed certified copies.

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Before You Request an Additional Copy: Key Considerations

Before placing a request, you should evaluate the following:

• Check Eligibility: Ensure your assessment file is still active. Some agencies only process copy requests within a certain timeframe after issuing the original report.

• Report Type Confirmation: Know which version of the report you want (e.g., general vs. course-by-course), especially if you have more than one on file.

• Delivery Format Requirements: Understand whether your recipient needs a hard copy by courier, a digital copy by secure email, or a copy sent via an official academic portal.

• Fee Schedule: Most credential evaluation organizations charge a service fee for each additional copy. Delivery fees (for courier or express mail) may also apply.

• Processing Time: Be aware of standard turnaround times and any expedited options available.

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Step-by-Step Guide to Requesting an Additional Copy

Step 1: Log in to Your Account

Access your online account associated with your credential evaluation application. This is where you can manage your reports and request further services.

Step 2: Navigate to the Report Management Section

Look for a section labeled something like “My Reports,” “Order Copies,” or “Additional Services.” Here you’ll find options to request additional copies.

Step 3: Choose the Report to Be Duplicated

Select the specific report version you wish to request an additional copy of. Some users may have more than one report (for different credentials or different evaluation purposes).

Step 4: Select the Copy Type and Format

Choose whether you want a physical copy, an electronic copy, or both. You will also be asked where the report should be sent:

• Directly to an institution or licensing body

• To your address

• To an official email or electronic system

Be sure to input correct recipient details—misspelling names or entering wrong email addresses can delay delivery.

Step 5: Confirm Processing and Delivery Preferences

Pick from available delivery options, which may include:

• Standard postal delivery

• Courier delivery (domestic or international)

• Secure electronic transmission

Review estimated delivery timelines and costs associated with each method.

Step 6: Make the Payment

Proceed to the payment gateway and complete the transaction. Accepted methods usually include credit/debit cards or online banking. Once payment is processed, you’ll receive a confirmation.

Step 7: Track the Status

After placing your order, you can typically track its status via your account dashboard. Electronic copies are often processed faster, while mailed copies may take several days depending on location and delivery method.

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Additional Tips to Ensure a Smooth Process

• Double-Check the Address or Email: Incorrect recipient information can result in delays or undelivered reports.

• Know the Preferred Format: Some institutions only accept reports directly from the credential agency. Confirm this before ordering.

• Order in Advance: During peak admission or immigration seasons, processing times may be longer.

• Keep a Personal Copy: It’s always wise to keep at least one certified copy for your own records.

• Use Registered Delivery for Important Recipients: For high-priority recipients such as immigration authorities or licensing boards, opt for trackable courier services.

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What to Do if You Face Issues

If your additional copy:

• Has not arrived within the estimated timeline,

• Was sent to the wrong address/email,

• Was never received by the recipient,

You should contact customer support immediately. Provide your reference number, payment confirmation, and details of the issue. Most organizations will assist in resolving shipping issues or resending a digital copy, if needed.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

Receiving your educational credential assessment report is an important milestone in your academic, professional, or immigration journey. However, it’s not uncommon to feel confused or have follow-up questions once the report arrives. Whether you’re unsure about how your qualifications were evaluated, need clarification about equivalencies, or think there may be an error, it’s essential to know how to proceed with addressing your concerns.

This in-depth guide will walk you through what to do if you have questions after receiving your educational credential assessment report, how to seek clarification, possible next steps, and how to make the most of your assessment results.

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Why You Might Have Questions About Your Report

There are various reasons why someone might seek further clarification after receiving an evaluation:

• Unexpected Equivalency Results: You anticipated your degree to be evaluated at a certain level, but the outcome was different.

• Missing Credentials: One or more of your submitted credentials does not appear in the report.

• Inaccurate Personal Information: Your name, birthdate, or other identifying information is incorrect or misspelled.

• Incomplete Coursework Recognition: Some subjects, grades, or credits may not have been included or appropriately represented.

• Comparative Confusion: You’re unsure how to interpret the equivalency in terms of your new country’s education system.

• Eligibility Concerns: The report may not meet the requirements for your intended purpose (e.g., immigration, university admission, or licensing).

• Technical Terms or Classification Codes: The report includes terminology or classification references that are difficult to understand.

• Change in Plan: You may need a different type of report than the one initially requested.

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Step-by-Step Process to Address Questions About Your Report

1. Read the Report Thoroughly

Before reaching out with concerns, take time to review the report carefully. Pay attention to the following components:

• Credential titles and names

• Awarding institution

• Duration and level of study

• Final equivalency statement

• Notes or remarks provided by evaluators

• Any disclaimers or footnotes

Sometimes the information you’re looking for is included in the report but may be phrased in technical language.

2. Compare with Submitted Documents

Ensure that all the credentials you submitted were included and evaluated. If something appears missing or misrepresented, gather your copies for reference.

3. Consult the Guide to Understanding the Report

Many credential evaluation services provide a general explanation or glossary with the report. These documents often include:

• Definitions of academic levels

• Common educational equivalencies

• Information about grading scales

• Explanation of evaluation methodology

Review these guides to better understand how your report was constructed.

4. Make a List of Specific Questions

Before contacting the assessment body, prepare a concise list of the questions or concerns you have. Focus on:

• Specific parts of the report that seem unclear

• Credentials or grades you believe were overlooked

• Terminology that requires clarification

• Mismatched personal details

Clear, specific questions will help the evaluation team respond more accurately and efficiently.

5. Contact the Support Team

Most credential evaluation agencies have a designated procedure for handling post-report inquiries. You may be required to:

• Submit a support request through an online portal

• Email your questions with your file number/reference ID

• Fill out a formal request form for reevaluation or review

Include all relevant details, such as:

• Your full name

• Reference number

• Date of report issuance

• Specific points in the report that need clarification

Be polite and professional in your tone. Keep your message brief but informative.

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Possible Responses and Resolutions

Depending on the nature of your query, the evaluation agency may respond with:

• Clarification Only: If your question is about understanding the report’s content or terminology.

• Report Correction: If a verifiable error is found in the personal data, credential title, or equivalency.

• Re-Evaluation Request: In some cases, especially for complex or disputed equivalencies, you may be invited to formally request a reassessment. This may involve an additional fee.

• Credential Addition: If a document was not evaluated because it wasn’t included in your original submission, you may be able to submit it now for inclusion in an updated report.

• Upgrade to a Different Report Type: If your report does not meet your current goal (e.g., university admission instead of immigration), you may request a more detailed or specific version.

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Important Considerations

• Timing: Some services allow you to request clarification or correction only within a specific period after the report has been issued (e.g., 30 or 60 days).

• Document Verification: You may be asked to re-submit or provide additional proof for any claims you make.

• No Guarantees of Change: Just because you disagree with an outcome does not mean the agency will amend the report unless there’s evidence of an error.

• Non-Refundable Fees: Most evaluation bodies do not issue refunds once the report has been completed, even if you dispute its content.

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How to Avoid Future Confusion

To minimize issues with your report in the future, consider the following tips before submitting an application:

• Read the Documentation Guidelines: Understand what documents are required and how they should be submitted.

• Understand Report Types: Choose the report format that best aligns with your goal (e.g., general vs. course-by-course).

• Verify Requirements from Receiving Institutions: Ensure your target university, licensing board, or immigration program accepts the evaluation type you’re requesting.

• Use Certified Translations: If your documents aren’t in English, use only officially certified translators to avoid misinterpretation.

• Review All Entries Before Submission: Double-check your name, degree titles, graduation dates, and institution names for accuracy.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.