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One of the most common and frustrating experiences for applicants is seeing that their courier tracking number confirms delivery, yet the official status of their application remains unchanged. If your tracking details show that your documents have reached BCIT (British Columbia Institute of Technology), but your status still hasn’t been updated on the portal, you’re not alone. Many students and professionals face this exact situation and are left feeling anxious and uncertain about what to do next.

This detailed guide will help you understand the reasons behind this delay, what steps you can take, and why patience and clarity are key during this stage of the process.

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The Reality Behind Status Updates: What You Should Know

Once your documents physically arrive at BCIT, they enter a multi-step internal process before any updates appear on your account or application portal. Just because your documents have been delivered, doesn’t mean they’ve been processed or reviewed. There is often a significant gap between delivery confirmation and status updates.

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Step-by-Step Journey of Your Documents After Arrival

To understand the delay, it helps to break down what happens after your package arrives at the institution:

1. Mailroom Receipt and Logging
   First, your package is received at the central mailroom or designated delivery facility. From there, it is logged and sorted according to department or recipient.

2. Internal Routing to the Correct Office
   Your documents are then forwarded internally—possibly to Admissions, Registrar, International Office, or another department depending on the type of application. This step alone may take a few days depending on volume and staffing.

3. Verification of the Contents
   Once received by the appropriate department, the envelope or package is opened, and staff verify that all required documents are included, authentic, and correctly formatted. This is not an automated step—it requires manual handling.

4. Matching with Your Application File
   The documents are then matched to your application using your name, student ID, or reference number. If there is any mismatch or missing detail, this step can be delayed further.

5. System Update and Acknowledgment
   After everything is verified and filed correctly, the system is updated to reflect that your documents have been received. Only after this point will you see the status change in your applicant portal.

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Common Reasons for Delays in Status Updates

Even if your tracking says “delivered,” the following are some common causes of delay in your application status being updated:

• High Volume of Applications: During peak admission or credential assessment periods, thousands of documents arrive daily. Backlogs are common.

• Insufficient or Missing Details on the Envelope: If your name or application ID was not clearly marked on the package, the matching process can take longer.

• Documents Delivered to the Wrong Department: If the courier left your documents at the wrong office or with a general reception desk, there could be a delay in routing them to the correct team.

• Internal Processing Time: Even after receiving the documents, BCIT may take 7–15 business days (or longer in peak times) to process and reflect the status change.

• COVID-19 or Remote Work Delays: Some institutions still operate with limited in-office staff or hybrid setups, causing administrative delays.

• Technical System Lag: Occasionally, updates to applicant portals are scheduled in batches and may not reflect real-time progress.

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What You Can Do If Your Status Hasn’t Updated

If it’s been several days since your tracking showed “delivered,” and your status remains unchanged, here are the steps you can take:

1. Wait for the Standard Processing Window
   Most institutions require at least 10–15 business days after delivery to process documents and update your file. Mark your calendar and be patient.

2. Double-Check Your Tracking Details
   Ensure that the address and recipient name on your courier confirmation match the official instructions. This helps rule out delivery errors.

3. Contact the Appropriate Department
   If the standard processing window has passed and your status is still pending, contact the office via email or phone. Provide:

   • Your full name

   • Application or student ID

   • Courier name and tracking number

   • Delivery date and time

   • Screenshot or copy of delivery confirmation

4. Ensure Your Application Is Complete Online
   Sometimes, the status may remain unchanged because the online portion of your application has missing details or payment. Ensure all parts are complete.

5. Avoid Sending Duplicate Packages
   Unless explicitly advised, do not resend your documents. Multiple copies may confuse the system or delay processing further.

6. Keep Records of Everything
   Save all correspondence, courier receipts, tracking details, and any confirmation emails. These records are important if there is a dispute or verification issue.

When applying for credential evaluation, one of the most common concerns individuals have is whether they will get their original documents back after submission. Given that these documents—such as transcripts, degree certificates, mark sheets, and diplomas—are often irreplaceable and essential for future applications, it’s understandable to want clarity on this issue.

This comprehensive guide will walk you through everything you need to know about the return of your official documents after a credential evaluation. Whether you’re pursuing education, employment, immigration, or licensure abroad, understanding this process is critical.

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Why Original Documents Are Requested in the First Place

Credential evaluation authorities typically ask for official academic documents to ensure that the evaluation is accurate, authentic, and trustworthy. These documents allow the evaluators to:

• Verify the issuing institution’s recognition and accreditation

• Confirm the legitimacy and format of your certificate or degree

• Compare your qualifications with educational systems in other countries

• Cross-check grades, credits, course titles, and dates of study

In many cases, the evaluating organization will request original, attested, or institution-issued sealed documents directly from your university or college to maintain credibility in the assessment process.

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What Types of Documents Might Be Retained?

The answer depends on the type of document you submit and how it was sent. The common categories include:

1. Original Documents Sent by the Applicant:
   If you send original mark sheets, degree certificates, or transcripts from your own personal collection, there is a chance these may not be returned unless you specifically request it at the time of application and the evaluating body allows it.

2. Official Transcripts Sent by the University:
   When transcripts or academic records are sent directly from the issuing institution in sealed envelopes, they are typically considered confidential and are not returned to either the applicant or the university. These become part of the evaluation file.

3. Digital or Scanned Copies:
   If you upload scanned or certified digital copies, there’s no concern about physical return. However, these are usually not considered official unless sent directly by the institution or verified independently.

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Will I Receive My Documents Back?

This depends on several factors, including:

• Type of Document Submitted
  Some evaluation services may return original degree certificates, diplomas, or identification documents if they were not required to be kept permanently. However, documents like transcripts sent directly from the institution are generally retained and not returned.

• Organization Policy
  Some evaluating bodies have a no-return policy, meaning that all documents submitted become their property and are kept on file for future reference. This policy helps them maintain an audit trail and comply with international verification standards.

• Return Requests Made in Advance
  In certain cases, if you request in writing that you’d like your original documents returned, and if the organization’s policies permit it, they may send back specific documents after the evaluation is complete. This may involve additional handling or courier fees.

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Important Tips Before Sending Your Documents

To avoid confusion or the permanent loss of valuable documents, follow these best practices:

1. Read the Document Policy Thoroughly:
   Always check the documentation policy of the credential evaluation service before submitting originals. Understand what types of documents are returnable and what are not.

2. Submit Attested Copies When Possible:
   Instead of sending original degree certificates, request your institution to provide attested or certified copies. Many organizations accept these if they are stamped, signed, and sealed correctly.

3. Use University-Issued Transcripts:
   Have your university send transcripts directly to the evaluation service. This not only strengthens the credibility of your documents but also ensures that your personal copies are preserved.

4. Label and Separate Documents Clearly:
   If you’re sending both originals and photocopies, mark them clearly. Include a cover letter specifying which documents you expect to be returned, if the policy allows.

5. Use a Courier Service With Tracking:
   For peace of mind, always use a reputable courier service that provides tracking and delivery confirmation, especially when sending original documents.

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After the Evaluation – How to Request Document Return

If the evaluation agency’s policy permits document return, follow the appropriate process to request them:

• Wait until your evaluation is complete.

• Submit a written request or use the designated form (if applicable).

• Provide proof of identity and your file reference number.

• Pay any required handling or return postage fees.

• Indicate a secure and trackable delivery address.

Some services may allow you to collect documents in person if you live nearby or authorize someone else to collect them on your behalf with proper authorization.

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What Happens If My Documents Are Not Returned?

If you submitted documents that are not returnable:

• Understand that they are now securely stored in the organization’s archive.

• They may be available for future evaluations, updates, or reports without resubmission.

• If you need them for other purposes, you may have to reapply for certified copies from your issuing institution.

Always keep backup copies of every document you send, and retain proof of delivery and communication.

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Conclusion

While many people worry about whether they will get their original academic documents back after submitting them for credential evaluation, the answer is not always straightforward. It depends on the policies of the evaluating body, the nature of the documents, and how they were submitted.

The key takeaway is this: do not send original documents unless absolutely necessary and unless you’re fully aware of the policy regarding their return. Always plan in advance, obtain certified copies when possible, and ensure you retain duplicates of all critical credentials.

If you’re unsure about how to proceed or need expert guidance to manage the document submission process smoothly, you can rely on professional credential service providers who can assist you throughout the journey—right from document collection and authentication to final evaluation and beyond. Their experience with multiple institutions and countries can help safeguard your documents while ensuring timely and accurate assessments.

If you hold a trades certificate and are considering pursuing further education, employment, immigration, or licensure in another country, you may be wondering if your certificate qualifies for an academic credential evaluation. The short answer is yes, in most cases, individuals holding trades certificates are eligible to apply for an evaluation, provided the certificate was issued by a recognized institution and meets certain educational and regulatory standards.

This blog will explore the eligibility, process, and benefits of evaluating a trades certificate for international use, whether your goal is to immigrate, continue your studies, or secure professional recognition.

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Understanding a Trades Certificate

A trades certificate is an official document that validates your skills and training in a specific trade. This could include professions such as electrician, plumber, carpenter, welder, automotive technician, chef, and more. These certificates are typically awarded by vocational training institutes, technical schools, polytechnics, or government-recognized bodies.

Many countries have established apprenticeship programs or training courses that culminate in a certificate of qualification or competency. While these credentials are highly respected domestically, they must be assessed in the context of the educational framework of the country you’re moving to or working in.

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Why Trades Certificate Holders Seek Credential Evaluation

1. Immigration Requirements:
   Countries like Canada, Australia, New Zealand, and others may require a credential assessment of your education and training as part of the immigration or skilled worker application process. Having your trades certificate evaluated shows that your skills meet local standards.

2. Educational Advancement:
   Some tradespeople may wish to further their education in a foreign country. A credential evaluation helps institutions understand the level of training you’ve already received and determine your eligibility for further programs.

3. Employment Opportunities:
   Employers in other countries often require validation of your prior education and training. An evaluation helps translate your qualifications into terms they understand.

4. Professional Licensure:
   If you plan to work in a regulated trade in your new country, a credential evaluation is often the first step in the licensure or certification process.

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Am I Eligible for Evaluation with a Trades Certificate?

You may be eligible if:

• Your trades certificate was awarded by a recognized and accredited institution or authority.

• Your training program had a structured curriculum and included practical and theoretical components.

• You can provide official documentation such as transcripts, training completion certificates, or apprenticeship records.

• Your credential aligns with post-secondary vocational education standards in the issuing country.

If your certificate was issued informally, or if it was not backed by a formal training program, you may face challenges in obtaining an evaluation. However, in many cases, additional documentation or work experience records can support your application.

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Documents Required for Evaluation

While documentation requirements may vary, generally you will need:

• A copy of your trades certificate

• Detailed academic transcripts or training records

• Statement of marks or completion records

• Identification proof (such as a passport)

• Proof of training hours, curriculum, and apprenticeship (if applicable)

• Translations if your documents are not in English or the official language of the evaluating country

Make sure all documents are clear, certified, and submitted in the correct format.

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What Happens During the Evaluation?

The credential evaluation process typically involves a thorough review of:

• The awarding institution

• The nature and length of your training

• The level of education and competence your certificate represents

• How your certificate compares to the local educational or training standards

Depending on your destination, the evaluation may result in a report that equates your certificate to a local diploma, post-secondary certificate, or other educational benchmark.

When applying for an international credential evaluation, many applicants wonder whether they can send their application and supporting academic documents via email. In today’s digital world, email seems like a convenient and immediate way to communicate with credential evaluation agencies. However, when it comes to official processes like academic assessments, there are strict protocols in place to ensure security, authenticity, and consistency.

Let’s explore whether sending your application and documents by email is acceptable and what the best practices are.

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Why Email Submission Is Generally Not Accepted

Most credential evaluation agencies do not accept applications or documents via email. There are several important reasons for this:

1. Security and Confidentiality

Academic documents such as transcripts, degree certificates, and other credentials contain sensitive personal information. Email is not a secure channel and poses risks of data interception, unauthorized access, or loss of documents.

2. Authenticity Verification

Evaluation bodies require that academic records be sent directly by the issuing institution to maintain document authenticity. Documents sent from a personal email are generally not accepted, as they cannot be verified as coming from a legitimate source.

3. Standardized Application Process

Credential evaluation agencies usually operate through an official online portal. This platform is designed to streamline the application process, track status, upload documents, and securely store information. Bypassing this system by sending documents over email can cause processing delays, confusion, or outright rejection of your application.

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How Applications Are Typically Submitted

1. Online Application Portal

Most agencies require you to create an account on their dedicated platform. There, you complete the application form, pay the required fees, and receive a reference number or tracking ID.

2. Document Submission by Institutions

Official academic documents are typically required to be sent:

• Electronically through secure systems used by educational institutions

• By courier or regular mail, directly from the university or institution

• Via approved digital credential services, such as MyCreds or Digitary (if supported)

This chain of custody ensures the evaluation agency can verify that your documents are authentic and unaltered.

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Exceptions and Special Cases

There are some limited situations where an agency might accept documents by email, but these are rare and usually involve:

• A temporary arrangement during disruptions (such as during a global pandemic or natural disaster)

• Official documents sent directly from the university’s registrar email (from a verifiable domain)

• Specific programs or institutions with pre-approved email sending protocols

Even in these rare cases, the email must meet strict conditions:

• Sent directly by the institution, not by the applicant

• Use of an official institutional email address (e.g., registrar@university.edu)

• Clear identification of the applicant with reference numbers included

Always confirm such exceptions with the credential evaluation agency in advance.

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Risks of Sending Documents by Email Without Approval

If you try to send your application or documents by email without prior approval or instructions to do so, you risk:

• Delays in processing due to misrouting or rejection

• Automatic disqualification of documents from consideration

• Violation of policy, which can lead to your application being declined

In most cases, emails sent with documents attached are ignored or deleted without action, unless previously arranged.

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Recommended Steps for Submitting Your Application and Documents

1. Review the Official Guidelines
   Go through the credential evaluation agency’s application instructions carefully. Follow the specified process for creating an account, submitting forms, and paying fees.

2. Prepare Documents According to Requirements
   Ensure your documents meet all formatting, language, and submission criteria. Some agencies require notarization or certified translations.

3. Instruct Your Institution Accordingly
   If your institution needs to send your documents, guide them using the exact address or method the agency specifies—either by secure electronic transmission or physical mailing.

4. Do Not Attempt to Bypass the System
   Resist the temptation to shortcut the process by emailing documents or applications. It could lead to delays or disqualification.

5. Contact Customer Support if Needed
   If you’re unsure whether your institution can comply with the requirements, reach out to the agency through their official contact forms—not email—unless they specifically instruct you otherwise.

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Final Thoughts

While email may seem like a convenient solution, it is not the proper or accepted channel for submitting applications or documents for academic credential evaluations. The integrity and validity of the evaluation process depend on secure and standardized procedures that email cannot provide.

Always use the official portal or submission methods prescribed by the agency. If your institution is facing challenges with the process, work with them to find an alternative method that meets official guidelines—such as digital credential platforms or secure courier delivery. Avoid emailing your application or academic documents unless you’ve received clear, written instructions allowing you to do so under specific conditions.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

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In the journey of international credential evaluation, accuracy and timeliness of your personal information are crucial. One of the most important details is your mailing address—especially if you’re expecting to receive hard copies of your evaluation report or if your identity needs to be validated during the process. Whether you’ve moved to a new residence, changed countries, or simply noticed an error in your submitted address, it’s important to know the right way to update your mailing details after your application is submitted.

This comprehensive blog will walk you through everything you need to know about changing your address once you’ve applied for an academic credential evaluation.

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Why Is It Important to Update Your Address?

Your mailing address plays a vital role in the evaluation process for several reasons:

• Delivery of Final Reports: If you have requested physical copies of your evaluation, they will be mailed to the address on file.

• Verification Identity Checks: Some agencies may need your address for identity matching and verification.

• Application Consistency: Address mismatches between documents, applications, and correspondence can cause delays or even rejections.

Keeping your address up to date ensures a smooth process and avoids the risk of important documents being lost in transit.

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When Should You Change Your Address?

There are a few scenarios where updating your address is necessary:

1. You’ve Moved After Submitting Your Application
   If you’ve changed residences after submitting your application—whether within the same country or internationally—an update is crucial for timely and secure delivery.

2. You Entered the Wrong Address During Application
   If you accidentally typed an incorrect street name, ZIP code, or apartment number, this could result in misdelivery. It’s better to fix it early.

3. You Want to Redirect Delivery to Someone Else
   Sometimes, applicants prefer to have reports delivered to a family member, employer, or third-party agent. In such cases, updating the recipient’s name and address is essential.

4. You Applied for Evaluation from a Temporary Address
   If you used a temporary address (for example, a hotel, rented apartment, or university housing), and you’re moving out, be sure to make the change before dispatch occurs.

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How to Change Your Address: General Procedure

While procedures vary depending on the evaluation agency, the basic steps are generally as follows:

1. Log Into Your Online Account

Most credential evaluation agencies operate through a secure online portal where applicants can view and manage their application details. Once logged in, navigate to your profile or application summary.

2. Locate the Address Section

Look for a section labeled “Mailing Address,” “Contact Information,” or “Applicant Profile.” This is typically where your existing details are stored.

3. Check If the System Allows Self-Edits

Some portals allow direct updates to your mailing address until a certain point—often until the evaluation is completed or the report is dispatched. Others may require you to formally request the change.

4. Submit a Change Request (if required)

If you cannot change the address directly:

• Prepare a written request or email with your application reference number, full name, old address, and the new address clearly outlined.

• Include any relevant identification or proof if required (such as a government ID showing your name and new address).

Be clear and concise in your request. Some agencies may provide a contact form within your account for this purpose.

5. Wait for Confirmation

Once your request is submitted, you should receive a confirmation—either on the portal or via email. The confirmation will usually indicate that your address has been updated in the system.

6. Verify the Update

After receiving confirmation, revisit your application profile to ensure the new address is reflected correctly. Double-check for spelling errors or missing information.

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Tips for a Smooth Address Change

• Act Early: Don’t wait until your evaluation is complete or reports are being mailed. The earlier you update your address, the better.

• Avoid Frequent Changes: If possible, avoid changing your address multiple times during the same application. It may create confusion and delay dispatch.

• Use a Reliable Address: Make sure the new address is safe, accessible, and regularly monitored. Prefer permanent or long-term addresses.

• Ensure Completeness: Always include apartment or unit numbers, ZIP/postal codes, and city names to avoid misdelivery.

• Inform Related Institutions: If your documents are being sent by your university, notify them as well if the recipient address needs to change.

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What Happens If You Don’t Update Your Address?

Failure to update your address could result in:

• Mailed Reports Being Lost or Returned

• Delays in Receiving Documents

• Additional Charges for Re-issuing or Re-mailing Reports

• Security Concerns if Personal Data Is Sent to the Wrong Recipient

Credential evaluation reports are sensitive and confidential documents. Ensuring they are delivered to the right address is your responsibility.

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Special Situations to Consider

International Address Changes

If you’ve moved from one country to another, remember to:

• Update your country code and international mailing format

• Understand that international delivery fees may change

• Be aware of customs or courier regulations that could affect report delivery

Address Change After Report Dispatch

If your report has already been mailed and you request an address change, the agency may not be able to redirect the original report. You may be asked to order and pay for a new copy with the updated address.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

When you’ve submitted all your documents, paid the necessary fees, and eagerly started tracking your credential evaluation application, it can be frustrating to see the status remain unchanged for weeks. Naturally, questions start to surface: Is there a problem with my application? Have my documents been lost? Did I miss an update? When will the status finally change?

In this detailed blog, we’ll explore the possible reasons your application status hasn’t been updated for several weeks, what this could mean in the broader evaluation process, and how you should approach the situation to stay informed and in control.

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The Reality of Credential Evaluation Timelines

Credential evaluation is a complex and meticulous process. Whether it’s for academic admission, immigration, licensure, or employment abroad, the evaluation agency must carefully verify and assess the authenticity and academic value of each document submitted. This takes time.

In general, the timeline can be influenced by several external and internal factors, including:

• The country of origin and type of academic institution

• Volume of applications being processed at the time

• Complexity of your educational history (e.g., multiple degrees, gaps, unusual formats)

• Verification response time from your academic institution

• Time taken to receive physical or electronic documents

• Compliance checks and document authenticity protocols

Due to these factors, seeing your application status remain unchanged for multiple weeks is not uncommon. It doesn’t necessarily mean there is a problem—it may simply reflect the behind-the-scenes work taking place.

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Common Stages Where the Status May Stall

Let’s break down a few common points in the process where applicants often report their status being “stuck”:

1. After Application Submission

You may see a status like “Application Received” or “Submitted” with no changes for days or even weeks. This often indicates your file is in a queue awaiting initial document verification or review assignment. High application volumes or peak admission seasons can increase the wait time during this stage.

2. After Document Receipt

If your portal shows that documents have been received but there’s no further update, it usually means the documents are pending verification. This step can be slow, especially if the documents need to be validated with the issuing institution or if the documents were received in hard copy via international mail.

3. During Review

If the status says something like “Under Review” or “Assessment in Progress” and stays that way for several weeks, this typically means your file is with an evaluator who is reviewing your educational credentials. Depending on workload, this phase can take time. The evaluator may also be awaiting third-party verification.

4. Pending Additional Information

Sometimes the evaluator may need additional documents or clarification. While the status may not change immediately, you may eventually receive a request for further documentation. Until then, the file is essentially paused.

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What You Should (and Shouldn’t) Worry About

It’s natural to feel anxious when your application doesn’t appear to be progressing. However, here’s what to keep in mind:

Don’t worry if:

• Your documents were sent recently (within 4–6 weeks), especially from outside the country

• The same status has been showing for 2–3 weeks (this is normal)

• It’s peak application season (summer, early fall)

Consider checking or following up if:

• It’s been more than 6–8 weeks without any update

• Your academic institution confirmed sending documents months ago but your portal still says “not received”

• Your status has remained unchanged and you’re approaching a deadline for immigration or admission

• You received confirmation of delivery through a courier or tracking number but see no acknowledgement

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Practical Steps to Take When Your Status Doesn’t Update

Here’s how you can approach the situation without panicking:

1. Review the Evaluation Timeline

Every credential evaluation agency typically offers an estimated timeline on how long each phase might take. If you’re still within that range, it’s best to wait patiently. These timelines are estimates, not guarantees.

2. Check Document Requirements Again

Make sure the documents you submitted met the guidelines—were they in sealed envelopes? Were they sent directly by the institution? If something is missing or invalid, it could stall the process.

3. Log in Regularly but Don’t Obsess

Checking your status daily can add to your stress. Instead, schedule a time once or twice a week to check the portal. Look not just at the status bar but also for any new messages or updates that may not appear on the front page.

4. Keep Communication Professional

If it’s been over 6–8 weeks without progress, you may consider reaching out to the agency’s support team. Keep your tone polite and factual. Include your full name, application ID, and any relevant tracking or document submission information to help them assist you efficiently.

5. Stay Organized

Keep a personal log of all actions: when your application was submitted, when your documents were sent, confirmation emails received, and any correspondence. This will be helpful if you need to escalate your case later.

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How Long Should You Wait Before Taking Action?

The general rule of thumb is:

• Wait 3–4 weeks after document submission before expecting a status update

• Wait 6–8 weeks after your application is under review before raising a query

• If documents were sent by post, allow an extra 2–3 weeks for international mail

However, if you have a tight deadline—such as an upcoming licensing exam, admission intake, or immigration hearing—it’s okay to follow up sooner with a clear explanation of the urgency.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

Once you’ve submitted your application for credential evaluation, one of the most important phases begins: tracking the progress of your application. Whether you’re applying for educational admission, professional licensing, immigration, or job qualification purposes, staying updated on the status of your application can offer peace of mind and help you plan your next steps efficiently. However, many applicants find themselves wondering: Where exactly can I check the status of my evaluation? In this blog, we’ll walk you through everything you need to know about monitoring your application progress after submission.

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Why Monitoring Your Evaluation Status Matters

Credential evaluation is not an instant process. It often involves multiple stages—receiving documents, reviewing credentials, verifying authenticity, and finally issuing the evaluation report. During this time, there may be deadlines to meet for other institutions or agencies, and staying informed about the progress of your application becomes essential.

Monitoring your status helps you:

• Confirm whether your documents have been received

• See if your application has entered the review phase

• Track any outstanding requirements or missing information

• Understand expected completion timelines

• Avoid delays by addressing issues promptly

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How to Check Your Application Status

While the specific process may vary depending on the evaluating body or institution, most organizations offer a structured way for applicants to track the progress of their applications. Here’s a detailed explanation of the general process:

1. Log in to Your Online Account

Most credential evaluation agencies provide applicants with a secure online portal when an application is submitted. This portal is typically created during the initial registration or application phase.

Once logged in, you can access a dashboard or application section that provides a real-time update on your application status. This is often the primary and most reliable method of checking your progress.

What you might see on your dashboard:

• Application Submitted

• Documents Received

• Documents Under Review

• In Verification Process

• Pending Additional Documents

• Assessment in Progress

• Report Issued

Each of these stages indicates the current position of your application in the evaluation process. Some systems even show date-wise progression and document checklists.

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2. Email Notifications and Updates

Even though the portal is the primary source for status updates, many agencies also send automated emails at key milestones, such as:

• Confirmation of application submission

• Notification when official documents are received

• Alerts if a document is missing or not accepted

• Notice when the assessment is complete and ready for download or shipment

Make sure to monitor your inbox regularly—including the spam/junk folder—and ensure that you are checking the same email ID used during registration.

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3. Document Receipt Confirmation

One of the most common concerns applicants have is whether the agency has received documents sent by their educational institution. Some portals update the status of each document individually. For example:

• Transcript from University A: Received – Under Review

• Degree Certificate: Not Yet Received

This level of transparency is helpful, especially if your academic institution sends documents via courier or secure email. If there’s a delay or discrepancy, you can follow up with the university directly.

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4. Understanding the Status Terminology

Here is a general explanation of what common status terms might mean:

• Submitted: Your application has been received and is awaiting processing.

• In Queue/Waiting for Review: Your application is in line but hasn’t been reviewed yet.

• Under Review: A credential specialist is currently evaluating your documents.

• Pending Documents: Some required materials have not yet been received or were not acceptable.

• On Hold: The review process is paused, often due to missing or unverifiable documents.

• Completed: The report has been prepared and may be ready for download or dispatch.

Knowing what these terms mean can prevent confusion and reduce the stress of waiting.

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What to Do If You Can’t See Any Updates

There may be times when your application status does not seem to update for days or even weeks. Here are a few reasons why that might happen—and what you can do:

• Document Verification Takes Time: Especially for international institutions, verifying credentials may take longer than expected. Be patient, but do reach out if there’s no movement for an extended period.

• System Errors or Delays in Updates: Occasionally, updates are delayed due to internal technical reasons. If your institution has confirmed delivery of documents but your portal doesn’t reflect it, consider contacting support.

• You May Need to Refresh or Re-login: Sometimes, the system needs to be refreshed or accessed using a different browser or device.

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Additional Tips to Stay Informed

• Bookmark the Login Page: Save the link to the login portal so you can check your status easily.

• Set Email Alerts: Enable email notifications for any updates.

• Check Document Guidelines: Make sure your submitted documents meet all the formatting and submission requirements, or they may be rejected.

• Stay Organized: Keep a personal checklist of when and how you sent each document.

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When Should You Reach Out for Help?

While most evaluations take several weeks, you may need to contact customer support in these situations:

• Your status has not changed for more than a month

• Your documents were sent more than three weeks ago and still show as “not received”

• You received conflicting messages from your academic institution and the evaluating body

• There are urgent deadlines for immigration or school admissions you need to meet

Before reaching out, have your application ID, registered email address, and document tracking details ready to help the support team assist you quickly.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

When preparing to submit important academic documents—such as transcripts, degree certificates, or credential evaluation requests—how you send them can significantly impact their safety, delivery speed, and tracking capabilities. Whether you’re sending documents to an academic evaluation agency, university, or licensing body, you’ll often be presented with two main delivery options: regular mail and courier service.

Although they both serve the fundamental purpose of transporting your documents from one location to another, these services differ considerably in terms of reliability, cost, delivery speed, and security. In this comprehensive blog, we will delve deep into the differences between regular mail and courier services so you can make an informed decision that aligns with your goals, budget, and urgency.

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What is Regular Mail?

Regular mail refers to the standard postal services provided by national postal agencies. This is often the most widely used and cost-effective option for sending letters and documents both domestically and internationally.

Key Features of Regular Mail:

• Low Cost: One of the primary reasons people choose regular mail is because it’s highly affordable. It’s a budget-friendly option for sending less urgent items.

• No Guaranteed Delivery Time: Unlike courier services, regular mail may not provide a guaranteed delivery timeframe. Delivery estimates are often broad and subject to delays, especially for international shipments.

• Limited Tracking: In many countries, regular mail does not come with real-time tracking unless you opt for registered or certified options, which may cost more.

• No Signature Requirement: Most regular mail deliveries do not require a recipient’s signature, meaning there’s less accountability if the item is lost or misplaced.

• Minimal Insurance Coverage: Regular mail often does not include insurance. In case of loss or damage, there may be little to no compensation.

Use Case for Regular Mail:
This method is best suited for non-urgent communications or when you are sending copies or low-risk items. However, for sensitive or time-bound academic documents, regular mail may not be the most secure choice.

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What is Courier Service?

Courier service is a specialized logistics option offered by private companies that prioritize speed, security, and accountability. These services are known for fast and trackable deliveries, both domestically and internationally.

Key Features of Courier Service:

• Speed and Timeliness: Courier services offer guaranteed delivery windows—often within 1 to 5 business days—depending on the destination and the level of service selected.

• Advanced Tracking: With real-time tracking and frequent updates, courier services allow both the sender and the recipient to monitor the shipment’s progress from dispatch to delivery.

• Higher Cost: The biggest trade-off with courier services is the price. These services are significantly more expensive than regular mail due to their premium nature.

• Signature on Delivery: Most couriers require a signature upon delivery, which adds a layer of accountability and confirmation that the package reached the correct recipient.

• Insurance Options: Courier companies often provide insurance options that cover the value of the documents being sent, giving senders peace of mind.

• Priority Handling: Courier packages are usually handled separately from regular mail, reducing the risk of damage, theft, or delay.

Use Case for Courier Service:
Courier services are ideal for sending time-sensitive, high-value, or irreplaceable documents—such as official academic transcripts, certified degree copies, and application packages to universities or professional bodies.

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Key Differences at a Glance

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Which One Should You Choose for Sending Academic Documents?

When deciding between regular mail and courier service for sending your academic documents, consider the following questions:

• Is time a critical factor?

  • If your documents must arrive by a strict deadline (e.g., for university admissions or immigration processing), choose courier service.

• Are the documents original and irreplaceable?

  • For sending official, sealed transcripts or degree certificates, opt for a courier to ensure they’re delivered safely and quickly.

• Are you trying to save costs?

  • If your budget is tight and the documents are not time-sensitive, regular mail may be sufficient—especially for unofficial copies.

• Do you need delivery proof?

  • Use a courier service if you want a record of delivery or require the recipient to sign for the documents.

• Are you sending documents internationally?

  • Regular mail can be highly unpredictable across borders. In this case, courier services are strongly recommended due to their reliability and tracking capabilities.

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Risks of Choosing the Wrong Option

Many applicants regret choosing regular mail for their credential evaluation submissions due to delays, document loss, or lack of confirmation. Since academic bodies, evaluation agencies, and immigration offices often have strict deadlines and processing criteria, using a secure courier service can help avoid costly mistakes such as:

• Reordering original transcripts from your university

• Missing application deadlines

• Having to re-apply for evaluation or credential recognition

• Receiving rejection due to incomplete documentation

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

One of the most common questions that applicants have after completing an academic credential evaluation is whether it’s possible to add an additional credential to the assessment report that has already been issued. Perhaps you forgot to include a diploma you recently received. Or maybe you’ve obtained a higher degree since your initial application. Whatever the case may be, understanding how to navigate this process is crucial if you want your report to reflect the most accurate and complete picture of your academic background.

This blog aims to provide a thorough explanation of whether you can add an additional credential after your evaluation has already been finalized, and what steps you need to take if such an update is possible. We will explore the potential scenarios, outline the process for requesting an update, and highlight the important considerations you should keep in mind.

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Why Would You Want to Add Another Credential?

There are many valid reasons why someone might want to add a new credential after their original evaluation has been completed:

• You earned another academic qualification (e.g., a master’s degree after your bachelor’s was assessed)

• You forgot to include an older credential during your original application

• You misunderstood the requirements and didn’t realize multiple credentials could be evaluated together

• You’re applying for immigration or licensing purposes and now need a more comprehensive report

• Your evaluator originally assessed only one credential, but a new application (like WES, NDEB, or IRCC) requires more

Regardless of your reason, the ability to add a credential depends on the specific policies and procedures of the evaluation service provider. However, many services offer an option to update or extend your original report.

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Is It Possible to Add a Credential After Evaluation?

In most cases, yes, it is possible to add a new credential to an already completed evaluation—but not automatically. The process usually involves submitting a new request for an updated report or supplemental evaluation, and you’ll often need to:

• Submit official documents for the new credential, directly from the institution

• Pay an additional fee

• Meet all original submission requirements

• Reference your existing file or reference number from the original report

The agency may re-evaluate your original application in conjunction with the new documents, or they may issue a new, updated report that includes both credentials.

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Step-by-Step Process to Add a Credential to an Existing Evaluation

Here’s what you generally need to do if you want to add another credential after your report has already been completed:

1. Review the Credential Addition Policy

First, visit the credential evaluation agency’s official instructions on post-evaluation services. Look for a section like “update an evaluation,” “add a credential,” or “reassessment.”

Read their requirements carefully:

• Are you allowed to add credentials?

• Is there a time limit from the original report?

• Are there restrictions on credential types?

2. Contact Customer Support for Confirmation

Even if the information is available on the website, it’s always wise to reach out to the agency’s support team. Send them a message or email with:

• Your full name and reference number

• A short explanation of your request

• Details about the additional credential you want assessed

This ensures that you’re proceeding with the correct procedure and that the agency is aware of your intent to update the report.

3. Submit New Academic Documents

Just like your first evaluation, the new credential must be submitted in accordance with the agency’s documentation rules. That usually means:

• Official transcripts sent directly from the academic institution

• Degree certificates, where required

• Certified English translations (if your documents are in another language)

Make sure your new documents meet all submission standards and arrive sealed or via approved digital methods.

4. Complete a Request for Update or Additional Service

Most credential evaluation services offer an online portal or downloadable form where you can formally request the addition of a new credential. This step often requires:

• Filling out your personal details again

• Indicating your original file or reference number

• Selecting the type of new credential to be assessed

• Indicating how you would like the updated report to be delivered

5. Pay the Required Fee

There is almost always a fee associated with adding a credential to a completed evaluation. This fee covers:

• Administrative processing

• Review of the new credential

• Generation of an updated report

Fees vary depending on the service provider and the urgency of your request (e.g., standard vs. expedited processing).

6. Wait for the Updated Report

Once your new documents are received and verified, the agency will begin processing your updated evaluation. The timeline will depend on:

• The complexity of the new credential

• The number of credentials being evaluated

• Whether additional verification is required

You’ll typically receive a digital or physical copy of the updated report that reflects all previously and newly submitted credentials.

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Things to Consider Before Requesting an Update

• Make sure the credential is relevant: Adding a non-academic certificate or a short-term training may not enhance your report unless it’s from a recognized institution and tied to formal education.

• Timelines and deadlines: If you’re applying to a university, licensing board, or immigration authority, check whether you have time to wait for an updated report.

• Evaluate cost vs. benefit: Adding a credential could improve your report, but it will incur additional fees. Make sure the update is necessary for your goals.

• Validity period of your report: Some evaluation agencies allow updates only within a certain time frame—like 5 years from the original issue date.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.

For many individuals applying for international credential assessments, one of the most common and frustrating obstacles can arise when their academic institution refuses to send transcripts or educational documents directly to the assessment agency. This requirement—direct institutional submission—is typically a mandatory part of the evaluation process, especially to ensure authenticity, prevent fraud, and maintain consistency in documentation.

But what happens if your school explicitly states that they will not send your documents? Can the evaluation agency contact them on your behalf? Will they make an exception in such cases? And what alternatives do you have to keep your application moving forward?

In this comprehensive blog, we’ll explore the implications of such a situation, what you can expect from the credential evaluation agency, and what practical steps you can take to overcome this hurdle.

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Why Institutions Must Send Documents Directly

Before diving into potential solutions, it’s important to understand why assessment services usually require that documents be sent directly from the academic institution. This requirement exists to:

• Ensure document authenticity and integrity

• Prevent manipulation or alteration by third parties

• Confirm that documents originate from a legitimate, recognized institution

• Streamline verification processes for credential comparability

In most cases, credential assessment agencies do not accept documents that have been submitted directly by the applicant, unless the original institutional policy explicitly allows it.

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Will the Credential Evaluation Agency Contact Your School?

One of the most frequent questions applicants ask is whether the evaluation service will intervene if a school refuses to cooperate. In almost all standard procedures, the answer is no—the credential evaluation agency will not reach out to your school on your behalf to request transcripts or verify policies. The responsibility to coordinate with the institution rests with the applicant.

Here’s why the agency avoids direct outreach:

• Volume of applications makes individual follow-up with thousands of institutions impractical.

• Privacy regulations may prevent the agency from engaging with institutions without prior consent or documentation.

• Documentation policies are publicly available, and applicants are expected to understand the requirements and arrange for submission accordingly.

• Uniform procedure avoids bias and ensures all applicants are treated equally.

This can be frustrating, but it ensures fairness and accountability in the evaluation system.

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What You Can Do If Your School Declines to Send Documents

If your institution refuses to send documents directly, don’t lose hope. There are several avenues you can explore:

1. Provide an Official Statement from the School

Some credential evaluation services accept alternative forms of proof in special circumstances. For instance, you may be able to submit a written statement from the institution, on official letterhead, signed and stamped, confirming that they do not issue or send academic documents directly to third parties. This document should:

• Clearly state the institution’s policy

• Be recent (dated within the last 6 months)

• Be signed by a registrar, principal, or official academic authority

This may trigger an alternative submission process or exceptional review, depending on the agency’s internal policies.

2. Use an Alternative Courier or Digital Platform

In certain cases, schools are open to sending documents through secure third-party digital portals or authorized courier services. If the evaluation agency accepts documents via approved platforms (such as Digitary, TrueCopy, My eQuals, etc.), request your school to send them through these platforms—even if they won’t send them by post or email directly.

This satisfies both parties: the school doesn’t need to break its policy, and the assessment service receives documents through a secure, verifiable channel.

3. Visit the Institution Personally (If Possible)

If you’re located near your alma mater or can travel, personally visiting the registrar or records office can sometimes result in a more favorable outcome. Direct conversations may help clarify that your request aligns with international academic mobility practices and may persuade the institution to make an exception.

During the visit, carry:

• A formal request letter

• A printed copy of the credential agency’s document requirements

• An envelope labeled with the receiving address

• Identification and copies of your certificates

Some schools may be willing to give the documents in a sealed envelope, which you are then allowed to forward, as long as it remains unopened.

4. Escalate Through Educational Authorities

If your institution is part of a university system or regulated by a higher education commission, consider contacting the oversight body to explain your situation. In many cases, universities are expected to support former students in academic evaluations and may be encouraged to cooperate when approached by a higher authority.

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What Not to Do

While facing this obstacle, avoid taking any shortcuts that could jeopardize your evaluation:

• Do not forge documents or signatures—this leads to permanent blacklisting.

• Do not pressure or bribe institutional staff—this could result in disciplinary action.

• Do not send original documents directly if the agency doesn’t allow it—they may be rejected and discarded without evaluation.

• Avoid third-party vendors making false promises—work only with authorized or known facilitators, if any.

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Managing Delays and Expectations

Unfortunately, delays caused by institutional reluctance can push back your entire application timeline. It’s vital to:

• Plan ahead and start early

• Communicate regularly with your school

• Stay in touch with the credential agency’s guidelines

• Gather alternative proof if your institution is uncooperative

Keeping a detailed record of all correspondence and attempts to reach your institution can sometimes support a case for exceptional consideration by the agency.

Our Services – FACTS Transcripts

We at FACTS Transcripts assist in various services, including:

• Mark Sheet Transcripts
• E-Transcripts
• Duplicate Mark Sheets & Degree Certificates
• Medium of Instructions Certificates
• Attestations
• HRD Attestation / Apostille Services
• ECA (Educational Credentials Assessment)

Trusted by leading global verification organizations, including WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council, and more.

FACTS Transcripts – The preferred choice for university document verification worldwide. We ensure a hassle-free process for obtaining your transcripts.