Hello everybody, my name is Ajo Mathew. I applied for two things from FACTS Transcript: the first one was my transcript, and the second one was my original degree final certificate.
I applied during the corona days. The transcript came soon, but the degree certificate took some time. However, I would say that I am 100% satisfied with FACTS Transcript because, in the end, I could meet my goals. I could not have done this without their help. Thanks to FACTS Transcript, going to the university and applying was not possible for me due to my situation, so I trusted them and paid for their services.
This is one of the services that you can trust, and I would definitely recommend them. The positive things I would say are:
- Their website, FactsVerify.com, is really good. We can raise tickets, and we get a reply within 48 hours. If you want to talk to people, you can call them, which is a great option.
- They regularly update us, and the whole system works very well.
As for improvements, I would suggest reducing the processing time. During the COVID-19 period, we can’t blame them, as things took longer, but if the processing time could be reduced, it would be great. This is just an additional suggestion for improvement.
The key I learned is patience. As students, we need to be patient when using their services. At one point, I thought of giving up, but I waited patiently and, in the end, they sorted out a really complicated issue. I wouldn’t have been able to do it without them, so I’m really happy that I chose FACTS Transcript for my certificate.
So, to future clients, my advice is to be patient. When in doubt, contact them via a ticket or call them—they will definitely help you. You can trust them 100%.
That’s my experience. Thank you very much for listening, and I wish you success in your life. Have a nice day!
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